Event Title
The Customer Trip
Metaphor
Flying
Summary
Every client and customer go on a journey with you. How they experience it determines the level of loyalty they will continue to offer. The Four Fundamentals of a First-Class trip will position your team to serve with excellence and create customers delight. This message also pulls back the curtain on what prohibits individuals from providing amazing service, even when that’s their job.
Purpose
Create discussions around how your team is and is not providing first class service and why. This message can work in conjunction with the Service Culture Keynote.
Results
An evaluation of how clients and customers are being served, through the filter of the Four Fundamentals of First Class.
Greg is unique among organizational leadership/culture specialist professionals. Most presenters I’ve seen on organizational leadership administer personality tests, identify personal strengths and weaknesses, and point out common problems within organizations but rarely if ever, offer a solution. Greg identifies not only the issues we struggle with as leaders and the problems we encounter in our organizations in a different, dynamic way, but he also offers simple recipes and concrete advice to address and solve those issues and problems in tangible ways. Greg offered every ounce of his heart, soul, and time to our event and exceeded all expectations.
