Event Title
How to be Relationally Smart
Metaphor
Camping Out
Summary
You cannot have consistently effective customer service if your internal culture is inconsistent. Some people are book smart, others street smart, this message offers all to be Relationally Smart. Parallels between how we interact with colleagues and how clients are served is intertwined. This message visualizes three elements from camping out: The Tent, Fire, and S’mores as ways to foster healthy human engagement and become masterful at serving customers.
Purpose
Provides context for how everyone in the organization is a Customer Service Agent. Also, how to implement structures and processes that facilitate positive team interaction.
Results
Customers, clients and colleagues served with excellence.
Bonus
Greg brings a tent as a prop and gives it away at the end of his message.
American Fidelity loves Greg Hawks! We first utilized him to speak to the top 200 leaders of our company. They were so moved with his thoughts, style and presentation that we enlisted his services for our National Sales team. The next year he spent every quarter with our 500 member customer service department. His insights, analogies and practical strategies make his messages memorable and useful. We still use “ownership” language. I strongly recommend him for your company!
